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Workforce Administration Representative

  • Detacheren
  • Terneuzen
  • 40

Are you fluent in English and German? If so, and you're looking to work in HR, then this role at Dow in Terneuzen is for you!

over deze functie

Heb jij de ambitie om Workforce Administration Representative te worden?

Dow Human Resources in the Europe, Middle East, Africa, and India (EMEAI) region comprises of multiple disciplines managing entire Employee Life cycle related activities. This role is in the Workforce Administration (WFA) discipline of HR function. WFA discipline primarily focuses on all the employee life cycle related activities starting from onboarding, managing employee data, life cycle changes, absence management and offboarding of all Dow employees. This role will support WFA activities for few countries within EMEAI.

This role enables a best-in-class employee experience through exceptional subject matter expertise, consultation, and service delivery in the areas of WFA. This includes the management, implementation, and delivery of innovative solutions specific to WFA. Receives instructions, guidance, and direction from more senior level roles to provide expertise to triage and managing employee life cycle activities for the respective Dow locations.

  • Processes all employee lifecycle (Onboarding, Job changes, Personal Data changes, Reporting and Terminations) related transactions from onboarding to separation in online or offline platform.
  • Acts as primary point-of-contact for workforce administration inquiries (via phone, chat, and eRequest), identifying and delivering solutions to employees and People Leaders.
  • Delegates and escalates queries as appropriate, but remains responsible through completion
  • Tracks progress, and provides continuous feedback to requestors on status of their queries
  • Engage in improving Service Now Knowledge Base and Case Management content for their assigned discipline, based on experience
  • Supports oversight of service operations by responding to service demands as they arise (e.g., volume of calls, staff absence, chat and eRequest queries, etc.)
  • Engages in and drives overall continuous improvement processes (e.g., to reduce inquiry volume)

wat krijg je?

Ons aanbod

We offer a full-time position for a longer period.

Where you get the chance to develop yourself in the HR field.

You will receive a competitive salary.

Which is based on your CV.

In addition, commuting expenses will be reimbursed.

At €0.19 per kilometre (max. 75 kilometres one way) and, if applicable, you will be reimbursed for the Westerscheldetunnel passages at a T-tag rate. You will need to purchase the T-tag yourself.

dit ben jij

Workforce Administration Representative

The requirements for this role are as follows:

  • Ability to work in matrix organization with multiple stakeholders independently.

  • Collaborative and innovative mindset.

  • Ability to work on cross discipline projects.

  • Technical Skills: Can work fluently with multiple technology platforms, strong command over MS-Office

  • Knowledge of HR practices / conditions would be an added advantage.

  • Fluent in English & German

  • A Bachelor's degree or higher

Waarom werken bij DOW Benelux?

About HR Solutions

At Dow Human Resources, we put people first. Our aim is to hire and retain the right people who can contribute to our drive towards carbon neutrality. We focus on a three-pillar HR model, Centre of Expertise (COE), HR Partners and HR Solutions. Located in Terneuzen, The Netherlands, the HR Solutions centre has over 140 HR colleagues from 20+ different nationalities working together as one Team to foster an inclusive culture where trust, transparency, empowerment, and accountability are encouraged and embraced. From providing targeted recruiting expertise, to assuring all our people receive the best employee experience, our Talent Acquisition, Workforce Administration, Payroll, Total Rewards, Talent & Learning, Global Relocation and HR Advisory teams are passionate about designing and bringing innovative people solutions to all employees and leaders based in Europe, Middle East, Africa, and India.

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