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Customer Service Specialist

  • Detacheren
  • Hoek
  • 40

Can science help you build a successful career in Customer Service? Are you a skilled problem-solver with a customer-centric mindset ready to take the next challenge and work for one of the leading materials science companies in the world?

over deze functie

Heb jij de ambitie om Customer Service Specialist te worden?

  • Execute the order entry process and lead the order fulfillment process for a given business or group of businesses and customers with a high degree of complexity
  • Follow up on orders and guide the order through our Supply Chain to ensure the highest possible Customer satisfaction
  • Maintain a thorough knowledge of the businesses, products, applications, and service offerings
  • Strengthen customer intimacy by developing solid relationships, analyzing customer needs, and gathering market intelligence
  • Coordinate activity at assigned customer accounts, proactively address issues, and implement solutions
  • Maintain service levels according to business priorities
  • Differentiate between customer requirements and Dow capabilities
  • Choose the best and cost-effective solution for Dow and our customers
  • Impact the company’s success by helping determine the commercial strategies with our customers across multiple businesses
  • Continuously learn and develop within your role
wat krijg je?

Ons aanbod

Competitive salary

25 vacation days

13th month

Travel and any tunnel costs will be reimbursed

dit ben jij

Customer Service Specialist

  • A Bachelor’s degree or MBO-4 with relevant experience

  • Strong verbal and written communication skills in English and preferably in combination with German, French, Spanish or Turkish

  • Excellent affinity working with new tools and technologies

  • At least 2-year experience in Customer Service

  • You are a fast learner, digital oriented, you have some experience in agile

  • We don't reimburse your relocation

Waarom werken bij DOW Benelux?

Dow combines global breadth, integration and scale of assets, focused innovation and expertise in materials science, leading business positions and environmental, social and governance leadership to deliver profitable growth and contribute to a sustainable future. In the Benelux, Dow has seven sites where more than 4,000 professionals from over 50 nationalities work in the areas of supply chain, research and development, manufacturing and engineering, environment, health and safety, sustainability, information systems and more. In the Netherlands, Dow has production sites in Terneuzen, Dordrecht and Delfzijl. Dow Terneuzen is the second largest production site worldwide and the beating heart of some of the corporate functions such as the Integrated Supply Chain organisation, Human Resources and Finance that work together to offer sustainable solutions to their partners in Europe, the Middle East, Africa and India.

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