I'm looking for a Customer Service Specialist, who can provide the best serivce on behalf of Dow Benelux Integrated Center to their Italian customers. It's a fulltime job, where a customer mindset as well as good communication skills are very important.
What are you going to do as Customer Service Specialist Italian?
As Customer Service Specialist, you are the first point of contact for your customers. You help your customer during the entire order process: from order entry and follow-up to the delivery of the product. With your customer-focused mentality, you help us deliver excellent services to our customer worldwide. You can help your customers in their own language, which is also a benefit for them.
In this role, you are the link between the customer and the business partners within Dow. You offer the right service and make sure you have a solution for every problem that occurs. To do this, you work together with different departments within Dow. You handle the order entry process and make sure that your customer gets the ordered material. Most customers have a high degree of complexity, but that's what makes this job exciting and divers. You need good knowledge of the products, companies, applications and services from your customers. You build on a strong relationship with the customer by understanding the needs and gather market information. You proactively handle issues and implement permanent solutions.
'What does a day as Customer Service Specialist looks like?'
Before you drink your first cup of coffee, you check your mailbox. Based on your knowledge, you can prioritize them quickly. One of your customers informs you that they are waiting to unload their truck, because they haven't received the correct certificates yet. You check the SAP system immediately and send the requested certificated to the account manager, so that they can unload their truck. In the meantime, you see a lot of emails going back and forth about an issue and instead of sending more emails, you pick up the phone and call the involved account manager. 15 minutes later, all emails can be deleted as you solved the issue together via phone.
Under normal circumstances, it could happen that one of your customers visits your office. So of course, you have lunch together. But now, due to Covid-19, everyone is working from home so that's not possible. Therefore, you meet with your customers via WebEx on regular base to make sure you keep the strong relationship.
Another urgent email pops up at your screen. One of your customers is asking for the availability of a product. You check the system and there seems to be some delay in the shipment. You pick up the phone and call your colleague from Planning & Scheduling. After the product availability is confirmed, you inform your customer accordingly. A few minutes later, the customer's order appears in the system. You take care of the order and make sure that this will be completed in a good way. If there will be an issue between order entry and delivery, one of your colleagues will come back to you for assistance. This can be colleagues from Logistics if there is an issue with the shipment, but also from Quality, if there is an issue with the product itself.
At the end of the day, all your customers are happy. Because even when things don't go as planned, with your customer mindset you are always able to understand the customer and come up with a solution that works for all parties involved.
What are your skills?
What are the requirements for this role?
Bachelor degree and preferably comparable work experience.
Excellent communication skills in English and Italian (C1/C2 level).
Attention to detail.
High service level and a customer mindset.
Valid EU passport or Visa, so allowed to work in the Netherlands.
True multi-tasker and team player with strong planning and organizational skills.
What would be an advantage?
If you have experience with SAP.
If you have work experience in a similar position within Customer Service or with B2B.
What do you get?
We offer you an experience with lots of fun and energy in a professional organization. You can count on:
Continuous professional and personal development opportunities.
A multicultural environment with colleagues from all over the world.
A very nice work place: the office even has its own gym! - Please note that due to Covid-19, the office is closed untill further notice
Focus on your well-being, health and safety.
Competative salary, based on your resume.
We offer a long-term position in Customer Service, where De Pooter will be your employer. Commuter traffic will be reimbursed at €0,19 per kilometer (max. 75 one-way). We also offer the option for collective health insurance at CZ.
Are you the one that I'm looking for? Please send your English resume including a cover letter and a copy of your highest degree (at least Bachelor) to email@example.com. . If you have questions, don't hesitate to call me on +31 88 1348 327.
After receiving your resume, I will check the possibilities and we can schedule a call to discuss your resume and the opportunities we might have for you. During this meeting, you also get more information about the hiring process.
Where are you going to work?
Dow Benelux Integrated Center (hierna DBIC) in Terneuzen is de internationale dienstverlener voor de DOW Chemical Company en de werkgever van meer dan 700 talentvolle medewerkers, die samen meer dan 50 verschillende talen en nationaliteiten van over de hele wereld vertegenwoordigen. Het sterke en multiculturele team van DBIC ondersteunt de joint ventures op een breed scala van gebieden, zoals logistiek, klantenservice, financiën, human resources, vertalingen en nog veel meer.