I'm looking for a Customer Service Specialist, who can provide the best service on behalf of Dow Benelux Integrated Center to their German customers. It's a fulltime job, where a customer mindset as well as good communcation skills are very important.
What are you going to do as Customer Service Specialist German?
As Customer Service Specialist, you are the first point of contact for your customers. You help your customer during the entire order process: from order entry and follow-up to the delivery of the product. With your customer-focused mentality, you help us deliver excellent services to our customer worldwide. You can help your customers in their own language, which is also a benefit for them.
In this role, you are the link between the customer and the business
partners within Dow. You offer the right service and make sure you have a
solution for every problem that occurs. To do this, you work together with
different departments within Dow. You handle the order entry process and make
sure that your customer gets the ordered material. Most customers have a high
degree of complexity, but that's what makes this job exciting and divers. You
need good knowledge of the products, companies, applications and services from
your customers. You build on a strong relationship with the customer by
understanding the needs and gather market information. You proactively handle
issues and implement permanent solutions.
'What does a day as
Customer Service Specialist looks like?'
Before you drink your first cup of coffee, you check your mailbox. Based
on your knowledge, you can prioritize them quickly. One of your customers
informs you that they are waiting to unload their truck, because they haven't
received the correct certificates yet. You check the SAP system immediately and
send the requested certificated to the account manager, so that they can unload
their truck. In the meantime, you see a lot of emails going back and forth
about an issue and instead of sending more emails, you pick up the phone and
call the involved account manager. 15 minutes later, all emails can be deleted
as you solved the issue together via phone.
Under normal circumstances, it could happen that one of your customers
visits your office. So of course, you have lunch together. But now, due to
Covid-19, everyone is working from home so that's not possible. Therefore, you
meet with your customers via WebEx on regular base to make sure you keep the
Another urgent email pops up at your screen. One of your customers is
asking for the availability of a product. You check the system and there seems
to be some delay in the shipment. You pick up the phone and call your colleague
from Planning & Scheduling. After the product availability is confirmed,
you inform your customer accordingly. A few minutes later, the customer's order
appears in the system. You take care of the order and make sure that this will
be completed in a good way. If there will be an issue between order entry and
delivery, one of your colleagues will come back to you for assistance. This can
be colleagues from Logistics if there is an issue with the shipment, but also
from Quality, if there is an issue with the product itself.
At the end of the day, all your customers are happy. Because even when
things don't go as planned, with your customer mindset you are always able to
understand the customer and come up with a solution that works for all parties
What are your skills?
What are the requirements for this role?
Bachelor degree and preferably comparable work
Excellent communication skills in English and German (C1/C2
Attention to detail.
High service level and a customer mindset.
Valid EU passport or Visa, so allowed to work in
True multi-tasker and team player with strong
planning and organizational skills.
What would be an advantage?
If you have experience with SAP
If you have work experience in a similar position
within Customer Service or with B2B.
What do you get?
We offer you an experience with lots of fun and energy
in a professional organization. You can count on:
Continuous professional and personal development
A multicultural environment with colleagues from
all over the world.
A very nice work place. This office even has its
own gym! *Please note that due to Covid-19, the offices are closed
untill further notice
on your well-being, health and safety.
Competative salary, based on your resume.
We offer a long-term fulltime position. Commuter
traffic with be reimbursed at €0,19 per kilometer with a max. of 75 kilometer
one-way. We also offer the option of collective health insurance.
Are you the one that I'm looking for? Please send your English resume including a cover letter and a copy of your highest degree to email@example.com. If you have questions, don't
hesitate to call me on +31 88 1348 327.
After receiving your resume, I will check the
possibilities and we can schedule a call to discuss your resume and the
opportunities we have for you. During this meeting, you also get information
about the hiring process.
Where are you going to work?
Dow Benelux Integrated Center (hierna DBIC) in Terneuzen is de internationale dienstverlener voor de DOW Chemical Company en de werkgever van meer dan 700 talentvolle medewerkers, die samen meer dan 50 verschillende talen en nationaliteiten van over de hele wereld vertegenwoordigen. Het sterke en multiculturele team van DBIC ondersteunt de joint ventures op een breed scala van gebieden, zoals logistiek, klantenservice, financiën, human resources, vertalingen en nog veel meer.